Support Center

AStockSite is currently available via the Android app (Google Play) and the Windows desktop application. Browser sign-in is in development. Download the appropriate application to access your account.

Use the sign-in screen in the AStockSite Android or Windows application to initiate a password reset. If you are unable to access the reset flow, contact support for assistance.

Browser account access is in development. Currently, full platform access is available only through the Android and Windows applications. This website provides public information and support resources.

AStockSite offers Basic (free), Pro ($100/year), Pro Plus ($135/year), and Supreme ($155/year). See the Membership page for full details.

Google Play subscriptions can be cancelled through the Google Play subscription management interface. Stripe-billed subscriptions can be managed through the AStockSite application's account settings.

Membership fees are refundable within 7 calendar days of purchase. See Subscription Terms for complete details.

Feature access depends on your membership level, brokerage account eligibility, provider availability, and geographic requirements. Some features require a separately established broker account. Contact support if you believe your access is incorrect.

Brokerage connectivity is available in the AStockSite application for eligible Pro, Pro Plus, and Supreme members. Follow the broker onboarding flow within the application. Broker eligibility decisions are made by the third-party broker, not by AStockSite.

Brokerage eligibility is determined by the connected broker (such as Alpaca), not by AStockSite. AStockSite cannot override broker eligibility decisions. Contact support for guidance on next steps.

AStockSite provides an interface for you to submit orders through a connected brokerage account. All order decisions are yours. AStockSite does not place orders autonomously without your action, except as explicitly configured in any autopilot simulation features, which operate in paper mode only.

Bank linking is available through Plaid in the AStockSite application for eligible members with an approved brokerage account. Follow the funding setup flow in the application.

Plaid availability depends on your financial institution. Not all institutions are supported. Contact support if you need assistance or want to report a connectivity issue.

Market data availability and timeliness depends on your data feed configuration and subscription level. Some data may be delayed or sourced from non-consolidated feeds. AStockSite does not guarantee the accuracy, completeness, or timeliness of market data.

Chart data is subject to provider availability and network conditions. Try refreshing the application or check system status at System Status. If the issue persists, contact support.

Try uninstalling and reinstalling the application. Ensure your device meets current system requirements. Contact support if the issue persists after reinstallation.

Use the contact form or support email to report issues. Please include your device type, operating system version, and a description of the problem.

Submit a deletion request through the Account Deletion page. You can also submit a request within the AStockSite application's account settings.

Some records may be retained where required by law, for fraud prevention, accounting, or other regulatory reasons. See Privacy Policy and Account Deletion for details.